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On this page, you can use quick links to processes like claims and prior authorization (PA). You can also connect to pages that help you file an appeal or check member eligibility. For a complete list of our contact information, download the quick reference guide (PDF). You can also find Provider Relations contact information by region (PDF).

How to find what you need

We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.



Other ways to connect


You can call Provider Relations at 1-866-638-1232
(TTY: 711). We’re here for you Monday through Friday, 8 AM to 5 PM.


Aetna Better Health Kids
P.O. Box 818047
Cleveland, OH 44181-8047



Still need support?

If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.


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