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and services

Here are some local resources to help you stay as healthy as possible. And remember, we all have different health care needs — big and small. So if you need support for things like substance use or mental health issues, you're not alone. Reach out today.


Get the help you need


Anytime you need access to services, our Special Needs Unit can help. They'll connect you with a care manager to help you find the right services, like rides when you need them or help with a behavioral health crisis. 


Learn about our care managers and the Special Needs Unit

Get help in a crisis


Call our Special Needs Unit at 1-855-346-9828 (TTY: 711). Then just choose the crisis option to reach our behavioral health hotline.


If you’re thinking of hurting yourself or someone else, get help right away. Call 988 or go to the nearest hospital. No matter what time of day, you’re not alone. There are resources to help you in a crisis.


More about behavioral health  


National Maternal Mental Health Hotline

If you don’t have a ride to an appointment, we can help. Rides for the medical services we cover, like doctor visits and dental care, are covered. A care manager can set up a ride for you with our partner, Modivcare. Just call our Special Needs Unit at 1-855-346-9828 (TTY: 711), Monday through Friday, from 8 AM to 5 PM.


Learn more about rides

Get the info you need

Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If you can’t wait until you can see your doctor, call 1-800-822-2447 (TTY: 711) anytime. Then, choose the option for the Nurse Line.

Need language help? Just call 1-800-822-2447 (TTY: 711). You can get:


  • Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
  • Interpreter services for your medical visit (be sure to call 48 hours before your visit)
  • Info in another format, like audio, large print or braille
  • Materials in other languages if your main language isn’t English

Your community resources

Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you. Here’s a list that you and your family can use.

Use this search tool to get help finding free or reduced-cost resources, including:


  • Food and supplies
  • Housing
  • Health and wellness services
  • Legal services

Find resources


You can also call 211 or visit the 211 website to find similar support.

We know you have lots of questions about COVID-19. We’re here to support you with answers. Just check these resources to learn more:  


COVID-19 info and updates

Behavioral health includes services for mental health and substance use. Do you or someone you love need help with behavioral health issues? Here are a few resources you’ll want to check out:


National resources



If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.


If someone is hurting you, reach out for help by calling: 


For your safety: If you visit websites for help with domestic violence, be sure to erase your browser history. Check the National Center on Domestic and Sexual Violence website to learn more.

Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal.



Just check out these resources to help you get started:


We work with many local partners to ensure you get the support you need. Here’s a list of some of those organizations and how we partner with them to help you and others in your community:


If you’re a new parent living in Philadelphia, you can use the Pacify mobile app for breastfeeding help. The app and services are free. You can use it to video chat with breastfeeding experts about your questions and concerns 24 hours a day. 


Get your enrollment code and learn more about the Pacify app (PDF).

We want to improve your health care experience no matter what your background is. If you’re African American, you may have unique health care needs. You may also feel more comfortable with providers who share your background. We get it and are here to help. 


We’ve created these brochures with tips and info to help you and your family be as healthy as possible. 


Chronic disease management for African Americans (PDF) 


Maternity and early childcare for African Americans (PDF)

Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get help.


Just check out these resources to learn more:


Learn more about early childhood education. You can also find a Head Start near you.

WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The Pennsylvania WIC program provides these services at no cost:  


  • Help with breastfeeding questions  
  • Referrals to agencies  
  • Healthy food, like fruits and vegetables   
  • Healthy eating tips  

You can call WIC to see if you and your child can use the service:1-800-WIC-WINS. Or visit the WIC website for more info. 

United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.

Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.

Boys Town National Hotline is a trademark of Boys Town.

¿Tiene alguna pregunta?

Just call 1-800-822-2447 (TTY: 711).  We’re here for you Monday through Friday, 8 AM to 5 PM.

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